Reduce manual effort in utility customer service by 80% with automation.
The next generation of scalable utility processes automates your recurring service tasks such as meter readings, SEPA updates, installment adjustments, and address updates. Artificial intelligence is used to sort and structure incoming requests from emails, forms, and documents, and integrate them directly into your ERP and CRM systems.
Reduce manual effort in utility customer service by 80% with automation.
The new generation of scalable utility processes automates your recurring service tasks such as meter readings, SEPA changes, installment adjustments, and address updates. Use artificial intelligence to sort and structure incoming requests from emails, forms, and documents, and integrate them directly into your ERP and CRM systems.
As a customer service team at a utility company, you are under constant pressure
Rising customer inquiries, manual process steps, and unstructured data inputs
Everyday life in customer service
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Consequences for your business success
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Close the gap between customer inquiry and process completion with the elevait suite.
How customer inquiries become automated processes
How the elevait suite creates freedom in the background
Dr. Martin Voigt
"The real challenge lies not in the process or the volume of customer requests, but in the data and how it is processed today. Many systems fail at information processing because the data is unstructured. elevait treats this not as an option, but as the essential and sustainable foundation of a scalable solution."
Benefit from automated customer service
80% less manual effort
Recurring customer requests are processed automatically
5x faster processing
No manual intermediate steps from request receipt to execution
Higher data quality
Automatic validation eliminates errors & inconsistencies
Increased service quality
Faster processing for increased customer satisfaction
"The input management of the elevait suite allows us to capture incoming customer requests more precisely and process them faster. Manual assignment of customer requests to the respective departments has been significantly reduced. This is crucial for keeping pace with the expansion of business areas within SachsenEnergie and the resulting increase in service volume, while also relieving the burden on our employees."
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Our security standards
BSI IT-Grundschutz certified
The platform meets high information security standards and supports deployment in sensitive, regulated environments.
Data processing in Germany & EU
Clear data residency for sensitive information, with processing and storage in defined European operating models - supported by TÜV SÜD.
Controllable AI
AI models are combined with rules, workflows, and verification. This ensures results remain traceable, controllable, and professionally manageable.
Secure integration
Open interfaces and standard connectors enable integration into existing ERP, CRM, DMS, and specialized systems.
Stable and resilient operations
For production workloads, clear operational boundaries, and use in business-critical processes with high availability and control requirements.
Verifiability & Auditability
Traceable processing, continuous monitoring, and robust documentation for security reviews, compliance, and procurement audits.
Frequently asked questions
How do I evaluate whether automating my processes makes sense?
Processes with high volumes, recurring patterns, and manual effort are particularly suitable. In a structured assessment, we work together to evaluate potential, complexity, data availability, and the business case to identify the optimal starting point.
For which processes is this solution particularly useful?
This solution is particularly well-suited for recurring, high-volume service processes such as meter readings, installment adjustments, SEPA mandates, move-ins and move-outs, address changes, or billing inquiries. Wherever information is manually read, verified, and transferred, there is significant potential for automation.
What is the elevait suite and what benefits does the platform offer me?
The elevait suite is a centralized AI platform for processing incoming inquiries and documents. It helps municipal utilities automatically understand and verify information, integrating it directly into their processes and systems. This allows you to avoid isolated solutions and build a foundation for automating further processes more quickly and cost-effectively.
How does the billing process work?
Billing is generally structured as a combination of implementation services and an ongoing usage model. We transparently account for scope, process complexity, integrations, and expected volumes. This provides you with a model that works just as well for starting with a pilot process as it does for scaling to additional use cases later on.
What is the level of automation – and at what point does the human remain in the loop?
Standard cases can be processed fully automatically. Ambiguous or high-risk cases are routed to staff for targeted verification. This creates a meaningful human-in-the-loop approach that combines high efficiency with expert oversight. With customer approval, verified data can be used automatically to train AI models.
Where is my data processed and how secure is the solution?
The solution is designed for professional enterprise environments and supports high standards for data protection, governance, and operational security. Especially in regulated sectors, it is crucial that automation is not only powerful but also transparent and controllable.
Which systems can be integrated?
Thanks to a wide range of pre-built standard connectors, the elevait suite can be linked to numerous existing systems through simple configuration. Integrations with typical systems such as SAP IS-U, S/4 Utilities, or Salesforce are just as possible as with other common ERP, CRM, or archiving solutions. In addition to classic interfaces like REST or SFTP, email inboxes, databases, or shared data repositories such as MS SharePoint can also be utilized. Thanks to the modular architecture, customer-specific legacy systems can be connected quickly and cost-effectively.
How long does an onboarding session take?
A typical implementation takes about 4 to 12 weeks. During this time, we connect the relevant input channels and target systems before gradually scaling to additional processes. The actual effort depends primarily on process complexity, integrations, and your existing data and system landscape.
Which data sources and input channels can be processed?
The platform processes incoming information from emails, PDF documents, scanned files, forms, uploads, images, and both structured and semi-structured data sources. This allows you to consolidate traditional document-based processes and digital input channels into a single, unified processing logic.
What sets elevait apart from traditional RPA?
The elevait suite offers all the capabilities of a classic RPA solution. Thanks to its modular architecture, you can combine any AI and software components to address processes of varying complexity within a single solution. Additionally, the module for validating and enriching process objects allows you to selectively route individual cases based on quality checks, presenting them to human operators for manual review or correction.
How does this differ from an implementation using agentic AI?
AI agents are particularly interesting for open-ended, conversational, and less standardized tasks. However, in process-critical operations for municipal utilities and service providers, the focus is usually on traceability, regulatory compliance, verification, and secure system integration. That is why elevait combines AI with clear workflows, expert oversight, validation mechanisms, and human verification. This creates controllable, production-ready automation rather than a black box that is difficult to manage.
The underlying idea that an AI system can handle complex processes or individual tasks from end to end is the same approach pursued by the elevait suite. Unlike agent systems such as Claude Co-Work, Code-X, or others, the elevait suite further simplifies access and the necessary user interactions for automating recurring processes, making them accessible to a broad, non-technical audience. In addition, the elevait suite focuses on providing appropriate mechanisms to ensure deterministic, reliable decisions, as errors or variations in results—such as those caused by hallucinations—must not occur in the context of business-critical processes.
What sets elevait apart from typical chatbot and voicebot solutions?
Chatbots and voicebots primarily support customer communication. elevait steps in where the operational workload begins: processing content and integrating it into reliable processes and systems.
elevait also partners with leading voice and chatbot providers. Get in touch with us!
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