Automate the processes for processing your input channels with our input management: Regardless of whether it's fax, e-mail or inquiries in the service center - relevant information and data is precisely collected, processed and made available directly.
Contact Now
<1 min
Processing Time for Each E-Mail
up to 2x
Faster Process to Go Live
<2 years
For ROI
Recognizes and classifies digitized documents from all input channels in the company
Identification of relevant recipients and direct allocation
Extracts and makes data available in existing target systems without an additional platform
Automatically triggers subsequent processes to have repetitive routine tasks processed directly with the help of artificial intelligence
By recognizing customer inquiries and direct automated processing in the CRM system of our customer SachsenEnergie AG, we are jointly implementing efficient management in the service area.
Objective: Relieve employees of routine tasks, faster response times to inquiries and increase customer satisfaction
Automate processes for consistent management of incoming channels, whether inbox with letters, e-mail and fax, ticket systems in customer service or other service center inquiries
Intelligent processing of text and images with AI-based software and the latest OCR technologies
Provision of a sustainable solution through an uncomplicated combination with other business processes and document management
Common Understanding of the Process
Based on individual business processes, we develop a joint project plan for automation and define the KPIs.
Data Analysis
We create a mutual understanding of the data situation and validate it with regard to KPIs. The data is then prepared for machine learning.
How to Continue with the Project
Jonas Haupt
Contact person
elevait in:flow
