Automate the processes for handling your inbound channels with our input management: Whether fax, e-mail or inquiries in the service center - relevant information and data are precisely captured, processed and made directly available.Contact us
processing time for each e-mail
up to 2x
times faster till go-live
to achieve ROI
Recognition and classification of digitized documents from all input channels in the company
Identification of the relevant recipients and a direct allocation
Extract and provide the data in the existing target systems, without additional platform
Automated triggering of follow-up processes to process repetitive routine tasks directly with the help of artificial intelligence
With the recognition of customer inquiries and direct automated processing in the CRM system of our customer SachsenEnergie AG, we jointly implement efficient management in the service area.
Goal: Relieve employees from routine tasks, faster response times to inquiries and increase of customer satisfaction.
Automate processes for a unified management of inbound channels, whether incoming mail with letter, email and fax, ticket systems in customer service or additional service center requests.
Intelligently process text as well as images with AI-based software and the latest OCR technologies.
Providing a sustainable solution through an uncomplicated combination with further business processes and document management.
Common understanding of the process
Based on individual business processes, we develop a joint project plan and define the KPIs.
We create a mutual understanding of the data situation. Afterwards the data is prepared for machine learning.
How your project continues