elevait in:flow

Manage input channels efficiently

Automate the processes for handling your inbound channels with our input management: Whether fax, e-mail or inquiries in the service center - relevant information and data are precisely captured, processed and made directly available.

Contact us

<1 min

processing time for each e-mail

up to 2x

times faster till go-live

<2 years

to achieve ROI

Design workflows sustainable & efficient

How does the software solution elevait in:flow simplify input management?

Success Story elevait x SachsenEnergie AG

With the recognition of customer inquiries and direct automated processing in the CRM system of our customer SachsenEnergie AG, we jointly implement efficient management in the service area.

Goal: Relieve employees from routine tasks, faster response times to inquiries and increase of customer satisfaction.

Organize inbound channels in the company comprehensively and sustainably

Team and Technology - hand in hand

Automate processes for a unified management of inbound channels, whether incoming mail with letter, email and fax, ticket systems in customer service or additional service center requests.

Intelligently process text as well as images with AI-based software and the latest OCR technologies.

Providing a sustainable solution through an uncomplicated combination with further business processes and document management.

Automate the inbound channels in the company sustainably with AI

Your way to the solution elevait in:flow


Common understanding of the process

Based on individual business processes, we develop a joint project plan and define the KPIs.


Data analysis

We create a mutual understanding of the data situation. Afterwards the data is prepared for machine learning.


How your project continues

Thanks for your message!

Jonas Haupt

Contact person
elevait in:flow

elevait in:flow

Simplify the processing of your input channels with our input management: Whether fax, e-mail or website form - the relevant information is provided directly and digitally at the correct interfaces.

Request a demo now!
graphic of in:flow

We automate your inbox

The inbox of a company is the central starting point of communication. Reaching the right contact person directly with an inquiry - for this wishful scenario, an inquiry usually goes through many hands, only to end up with the wrong person or cannot be processed immediately due to missing information. elevait in:flow solves these problems and prevents interruptions in inbox management.

No matter if digital or analog: Every day, countless documents find their way into organizations through various inbound channels. Examples include the classic letter inbox or inquiries from the service center via website, mail or chat. This is the starting point of all corporate communication - whether in business relationships between companies or with private individuals. Classification, processing and handling tie up a lot of resources in various areas and lead to lengthy processing times for the respective transactions and are prone to errors.

graphic of an inbox

Our goals
with in:flow

70% reduction of cost

90% Reduction of the processing time

100% Increase service efficiency

Priceless reduction of the frustration level of the workforce

Reduction of misaddressed requests and documents

What can in:flow do?

With elevait in:flow in input management you have all your correspondence digitally and in real time.  Our software reads and sorts the digitized documents or processes and recognizes customer-specific keywords, including associated characteristics. elevait in:flow enables the complete takeover of the processing and distribution of processes in various systems, inboxes or other input channels. By processing natural language, analog or digital input channels can be fully automated. At the same time, we work in a data protection-compliant, transparent and error-free manner.

General core features

  • Processing of digital and physical input channels such as letter, e-mail or fax
  • Classification and assignment of documents according to document type and customer-specific structure
  • Identification of predefined keywords such as persons, organizations, or specific keywords
  • Processing of text by means of neural networks and use of OCR (Optical character recognition) technologies
  • Extendable with the products in:forms and in:docs
  • Identification of the relevant recipients in the company

Employee Support

  • Extraction of general information such as name, date or customer number
  • Extraction of concern-specific information
  • Completeness check of the required information
  • Creation of validation rules for further automation of the processes

Knowledge Automation

  • Merging semantically interpreted attributes
  • Customized conversion to machine-readable target formats
  • Triggering of subsequent processes

Advantages through in:flow

Use of language models and pre-trained knowledge models
Intent detection and slot filling
Generic and customized data models (ontologies)


Capacity commitment or outsourcing in the processing of incoming mail

Organizations process a large number of rapidly changing documents every day through different channels and processes, which often still reach them in paper form or as an attachment to an e-mail. Banks, insurance companies, service centers or other service providers in various domains therefore work with scanners in their mailrooms to feed these incoming documents manually or semi-automatically into their document management systems. The biggest challenge is the correct classification, evaluation and processing according to e.g. transaction or department. As the complexity and number of documents increases, many organizations and deployed software systems fail, necessitating renewed manual processing.


elevait in:flow makes your input management more effective

elevait in:flow is a modular AI software product. Using state-of-the-art Natural Language Processing (NLP) algorithms and pre-trained language models, rapid integration into an existing system architecture and customer-specific configuration is possible. Our integrated AI features enable many benefits that are indispensable in practice. In addition to classification by document class, process, or customer group, semantic interpretation of content is one of the unique selling points of our intelligent input management system. Using pre-trained knowledge models, high recognition rates of over 90% can be achieved in a short time. Only specially trained algorithms and hosting in German data centers are offered.

contact person Jonas Haupt
Contact person

Jonas Haupt - Product Manager in:flow